Business Administration

Permanent URI for this collectionhttps://repository.chuka.ac.ke/handle/chuka/428

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Now showing 1 - 20 of 58

BPLM 412: ETHICS IN PURCHASING AND SUPPLIES MANAGEMENT
(Chuka University, 2025-04-16) Chuka University
BPLM 411: E-PROCUREMENT
(Chuka University, 2025-04-19) Chuka University
BPLM 324: LOGISTICS MANAGEMENT
(Chuka University, 2025-04-08) Chuka University
BPLM 311: SYSTEMS PRODUCTION MANAGEMENT
(Chuka University, 2025-04-19) Chuka University
BPLM 271: INTERMEDIATE ACCOUNTING
(Chuka University, 2025-04-16) Chuka University
BPLM 216: PURCHASING POLICY AND STRATEGY
(Chuka University, 2025-04-16) Chuka University
BPLM 214: RETAIL MERCHANDISE MANAGEMENT
(Chuka University, 2025-04-16) Chuka University
BPLM 211: STORES MANAGEMENT AND STOCK CONTROL
(Chuka University, 2025-04-12) Chuka University
BPLM 102: MANAGEMENT MATHEMATICS
(Chuka University, 2025-12-12) Chuka University
BPLM 101: ECONOMICS
(2025-04-12) Chuka University
BPLM 101: ECONOMICS
(Chuka University, 2025-04-12)
BHRM 111: FOUNDATIONS OF HUMAN RESOURCE MANAGEMENT
(Chuka University, 2025-04-16) Chuka University
Effect of Organizational Values on Employee Productivity in Public Universities in Mt. Kenya Region
(Peer Reviewed Journals & Book Publishers, 2022) Mutuma, G.; Mutea, F.; Moguche, A.
The presence of insensitive employees who are not flexible enough to fit into the organizational culture could be a barrier to employee productivity and thus fail to realize the benefit associated. The purpose of this study was to determine how organizational values contribute to employee productivity in Mt. Kenya Region. The study adopted a descriptive research design and a convenient sampling design was used to come up with a sample of seventy-six respondents from the respective Universities in the Mt. Kenya Region. Primary data was collected using close-ended questionnaires. Analysis of data was done using descriptive and inferential statistics. The study established that the organizational values when regressed severally against employee productivity have a significant effect. The study concludes that employee attitude occupied a huge place in the daily operations of the employees thus the need to ensure employees have the right attitudes towards work at all times. The attitude that one has is a very big influencing factor towards employee productivity as the wrong attitude could affect the employee productivity negatively. The study recommends that for an organization to thrive and enjoy improved performance, it has to formulate very articulate organizational values which are the blueprints for employee conduct while within the university. It is also recommended that universities should have programs that help model the employees’ attitudes to ensure that productivity is not ruined by the wrong and negative attitudes of employees.
BCOM 251: HUMAN RESOURCE MANAGEMENT
(Chuka University, 2023-04-11) Chuka University
Effect of Service Reliability on Customer Loyalty to Supermarkets in Meru County, Kenya
(Chuka University, 2022) Nyaga, J.W.; Nkari, I. M.; Otiso, H.
Although supermarkets in Meru have launched quality customer service programs aimed at ensuring customer loyalty to the supermarkets, their effect has not been evaluated. Supermarkets therefore risk losing loyal customers to online and other platforms. Increased interest in service quality is mostly motivated by understanding that the outcome of customer loyalty is as a result of better service quality. The main objective of this study was to investigate the effect of service reliability on customer loyalty to supermarkets. A descriptive research design was adopted. The target population was the 4140 Meru County Government staff who visit the 36 supermarkets in Meru County. A sample of 364 shoppers was picked using simple random sampling technique. The study employed a questionnaire to collect primary data which was collected by the help of a questionnaire. To analyze the data, descriptive statistics was utilized with the help of Statistical Package for Social Sciences (SPSS) Version 26. Multiple linear regression model was employed in analyzing data and the hypotheses was tested at 5% level of significance. The findings of the study were then presented in form of tables, figures and equations. There was a positive significant effect of service reliability on service quality with regression coefficient of 1.153 and a p=0.000. It is anticipated that the findings of the study will help the management of supermarkets to devise strategies geared towards increasing loyalty for the stores and hence increasing their profitability.
Effect of Liquidity Risk on Shareholders’ Wealth in Commercial Banks Listed at The Nairobi Securities Exchange
(Chuka University, 2022) Mogusu, M.; Nkari, I. M.; Wabwire, J. M.
Shareholders’ wealth is among key decisions in a firm because it has a bearing on overall investor perception and firm value. There has been concern about declining value of shareholders’ wealth among commercial banks listed at the Nairobi Security Exchange (NSE). Previous studies have linked financial risk to shareholders’ wealth. Researchers however fail to agree on the magnitude and direction of the effect. It is not established how liquidity risk would affect shareholders’ wealth of commercial banks listed at the NSE. The objective of this study was to establish the effect of Liquidity risk on Shareholders’ wealth of Commercial Banks listed at the NSE. Descriptive research design was adopted. The target population was eleven commercial banks that had been constantly listed at the NSE from 2013-2019. A census was conducted to collect data from the eleven banks due to the smallness of the population. Data was collected using a checklist. Data was obtained from published financial statements and the Banking survey publications for seven years from 2013 to 2019. Data was analyzed using simple and multiple regression analysis with the help of SPSS version 25.0. Hypothesis was tested using t-statistic at 5% significance level. The study found that liquidity risk had a negative effect on shareholders’ wealth (regression coefficient -0.556, p-value of 0.023). Firms that have high liquidity have more cash flow and are able to take investment opportunities and hence increase shareholders’ value. Commercial banks should come up with ways of minimizing this risk.
Influence of Innovativeness On the Performance Of Food and Beverage Manufacturing Enterprises In Nairobi City County
(International Journal of Social Science and Economic Research, 2023-03-05) Teresa Muthoni Thuita1 , Dr. Gilbert Mugambi Miriti2 and Dr. Rael Nkatha Mwirigi3
Increase in global competition, ever-changing technologies and unstable business environment as a result of globalization, market liberalization and Covid 19 impact on businesses, have made firms search for other means of survival and growth. Food and beverage manufacturing enterprises are also experiencing these challenges. This is demonstrated by the decrease in contribution to GDP, ranging from 13.6% in the early 1990s to 7.6% in 2020, thereby raising doubt on whether the sector is capable to meet the goals of Vision 2030. Different studies around the world have suggested the adoption of entrepreneurial practices as part of the solution. However, the findings of these studies have been inconclusive. The objective of this study was to establish the influence of Innovativeness on performance of food and beverage manufacturing enterprises in Nairobi City County. Descriptive survey research design was adopted. The target population was one hundred and thirty-eight food and beverage manufacturing firms registered under KAM by 2020. A census was conducted and data was obtained using a questionnaire. Data was analyzed using simple and multiple regression analysis with the help of SPSS version 25.0. Hypothesis was tested using t-statistic at 5% significance level. The study found that innovativeness had a positive influence on performance (regression coefficient 0.446, p-value of 0.000). The study recommends that firms should assess their ability to embrace new ideas and processes that will lead to development of new products, services, markets or technologies. Innovativeness plays an essential role in doing away with challenges associated with businesses.
Influences of Technological Competencies and Environmental Practices of Corporate Social Responsibility On Consumer Brand Preference
(International Journal of Business Management and Economic Review, 2023-08-20) Richard Mwenda Mate1 , France Aloyce Shayo2 and Isaac Micheni Nkari3
The broad objective of this study was to establish the moderating effect of technological competencies on the relationship between environmental practices of corporate social responsibility and consumer brand preference for mobile phone services in Kenya. Data were collected using a structured questionnaire and analyzed through descriptive and inferential statistics. Findings suggest that technological competencies significantly moderate the relationship between environmental practices of corporate social responsibility and customer brand preference. These findings call for continuous involvement of mobile phone service companies in corporate social responsibility practices as it positively influences consumer brand preference. Future research should aim at establishing contextual and geographical differences in consumer preferences by targeting other countries with different social economic conditions.
Effect of corporate risk management disclosure on financial performance of non-financial service firms listed at Nairobi Securities Exchange, Kenya
(Int. J. Business Continuity and Risk Management, 2017) Gatimbu, Karambu Kiende; Kimathi,Henry; Wabwire, Joseph Masinde
The Kenyan investment community and other stakeholders lag behind America, Europe and Australia in terms of their willingness and ability to cross-examine sustainability reports for risk and financial modelling. This study consequently aimed at assessing the effect of corporate risk management disclosure on financial performance of listed firms in Kenya. Content analysis of sampled listed companies’ annual reports was undertaken to examine risk management disclosure practices. Casual research design was employed to determine the cause-effect relationship between risk management disclosure and financial performance. Target population of the study was 61 listed companies. The sample size was 32 listed companies. Coefficient of skewness was used to test the normality of data. Homoscedasticity and auto-correlation assumptions of the regression model were tested. Risk disclosure was found to have a positive but with no significant difference on mean financial performance. However, there is a strong significant relationship between risk disclosure and financial performance.
Effectiveness of Commercial Banks’ Strategies on the Frequency of Customers’ ATM Card Usage: A Case of Commercial Banks in Embu West District, Kenya
(International Journal of Accounting, Finance and Risk Management, 2017-10-26) Simiyu, Justo Masinde
The emergence of Automated Teller Machines (ATMs) has caused the greatest transformation in the banking industry. Its introduction significantly revolutionized the practice of banking by availing accessibility on a 24-hour day basis and reducing substantially the number of bank tellers. Despite this transformation and 23 years after the first ATM was introduced in Kenya, the ATMs have not achieved full adoption. The ATM usage stands at 13.4% nationally. This study therefore sought to explore the effectiveness of strategies applied by commercial banks in Kenya so as to achieve the full adoption of ATMs by customers. The exploratory research design was used in this study with a target population of 128,458 bank customers. Stratified random sampling was used to get a sample size of 384 bank customers and census survey was conducted for the 8 bank managers in the 8 commercial banks of Embu West district. Data collection was done using two sets of questionnaires; one for the bank managers and another one for the bank customers. The tools were pre-tested at Chuka town in Meru South district on 19 bank customers and 4 bank managers. The pre-test obtained a reliability coefficient of 0.7483 on customers’ questionnaire and 0.7128 on bank managers’ questionnaire. The two set of questionnaires were thus considered reliable because the reliability coefficient exceeded 0.70. Data analysis was done using the descriptive and inferential statistics. The results obtained from the study implied that commercial banks’ strategies of accessibility, security, cost reduction, advertising, added benefits and market segmentation were significant in influencing customer usage of ATM cards. These findings would be useful in strategy evaluation by bank managers in improving the management of the ATM delivery channels.

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