Tourism and Hotel Management
Permanent URI for this collectionhttps://repository.chuka.ac.ke/handle/chuka/869
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Item BECO 351: ECO-LODGE FACILITIES DEVELOPMENT(Chuka University, 2024-05-17) Chuka UniversityItem BECO 251: ENVIRONMENTAL MANAGEMENT FOR HOTELS(Chuka University, 2024-12-18) Chuka UniversityItem BCHM 411: HOTEL ECONOMICS(Chuka University, 2024-12-15) Chuka UniversityItem BCHM 351: HOSPITALITY SERVICES MARKETING(Chuka University, 2024-12-18) Chuka UniversityItem BCHM 374: CROSS CULTURAL MANAGEMENT IN HOSPITALITY(Chuka University, 2024-12-18) Chuka UniversityItem AFRE 467: ORAL EXPRESSIONAFRE 467: ORAL EXPRESSION(Chuka University, 2024-12-18) Chuka UniversityItem TOHM 0101: INTRODUCTION TO FOREIGN LANGUAGE(Chuka University, 2024-12-17) Chuka UniversityItem TOHM 0103: INTRODUCTION TO COMMUNITY DEVELOPMENT(Chuka University, 2024-12-10) Chuka UniversityItem BTOM 111: INTRODUCTION TO TOURISM(Chuka University, 2024-12-19) Chuka UniversityItem BECO 372: ENTREPRENEURSHIP IN TOURISM AND HOSPITALITY INDUSTRY(Chuka University, 2024-12-18) Chuka UniversityItem BCHM 474: BRAND MANAGEMENT(Chuka University, 2024-12-18) Chuka UniversityItem BCHM 411: HOTEL ECONOMICS(Chuka University, 2024-12-18) Chuka UniversityItem BTOM 254: TOUR GUIDING TECHNIQUES(Chuka University, 2024-12-19) Chuka UniversityItem BTOM 253: AIRPORT AND CABIN OPERATIONS(Chuka University, 2024-12-18) Chuka UniversityItem Emergence of Milk Dispensing Machines as a Retail Innovation in Kenya: Trends and Consumer Patterns(Taylor & Francis Group, LLC., 2022) Ayuya, O. I.; Kilelu, C.; Ndambi, A.; Ireri, D. M.; van der Lee, J.African food systems are transforming due to rapid urbaniza- tion, growing food demand, and shifting dietary patterns reflected in increased consumption of processed foods. In the informal–formal African market system, shifting consumption trends are linked to various food marketing innovations. This study investigated the emergence of processed milk dispensing machines (“milk ATMs”) in Kenya as a marketing innovation and their effect on consumption trends. Data was collected through surveying 162 ATM operators and 352 consumers and interviewing key informants. Findings indicate exponential growth of milk ATM enterprises, most (79%) of which are small, sole proprietorships. ATM milk is mostly purchased by low- and middle-income consumers, driven by affordability and conveni- ence. ATM milk is 46% cheaper than packaged milk, but 15% more expensive than raw milk. However, perceived safety con- cerns deter some consumers from buying ATM milk. The study recommends scaling this inclusive business innovation but ensuring it delivers quality milk.Item BTOM 471: CRISIS MANAGEMENT IN TRAVEL AND TOURISM STREAMS: (BTOM Y4S1)(Chuka University, 2024-12-17) Chuka UniversityItem BTOM 371: SERVICE QUALITY MANAGEMENT STREAMS: BTOM (Y3S1(Chuka University, 2024-12-20) Chuka UniversityItem Roles of Workplace Stressors on Job Performance Among Frontline Employees in Selected Star Rated Hotels in Nairobi City County, Kenya(African Journal of Emerging Issues., 2022) Kinoti, L. K.; Maranga, V.; Mugambi, R.Purpose of the Study: The hotel industry growth has been felt globally. Being an industry that requires fast and efficient services, there is need for the industry to establish the work place stressors that may affect its frontline employee’s job performance. Overall objective of the study was to investigate the roles of workplace stressors on job performance among frontline employees at selected star hotels in Nairobi City County, Kenya. Statement of the research problem: According to a joint Health Advocate report, stress has a profound negative impact on worker productivity reaching $ 300 billion each year. Around 60% to 80% of workplace accidents are caused by employee stress, around 1,000,000 employees do not attend routine tasks due to work-related stress and 60% of employees they are guilty of absences due to stress. Overloaded workers spend 46% of their time seeking medical attention, while 14% of workers intend to hit their colleagues. Additionally, 29% of employees yelled at their co- workers due to stress, and 43% of workers believed their employers were concerned about work- life balance. Methodology: A descriptive cross-sectional survey and convenience-sampling technique was used in order to get the required number of respondents. The former was used to put hotels into different categories (strata) whereas the latter was used to select the required number of the study participants from the hotels included in the sampling frame. Quantitative and qualitative data were collected through interviews and self-administered questionnaires issued to 353 frontline employees from the thirty-one (31) star rated hotels in Nairobi City County. Result: A weak positive relationship between work life balance (r =.346, p<0.05) and job performance was depicted. Thus, null hypotheses indicate a relationship between the variables. It can be concluded that job performance increases with employee’s assurance of work-life balance. Conclusion and Recommendation: Results of the study have vital practical implications regarding how management of star rated hotels can enhance frontline employee’s job performance by minimizing work place stressors, Designing jobs to reflect the demands of the changing environment as well as the organization’s technology, to enhance work life balance.Item TOHM 0101 : INTRODUCTION TO FOREIGN LANGUAGE STREAMS: DTHM (Y1S1)(Chuka University, 2023-04-11) Chuka UniversityItem TOHM 0101: INTRODUCTION TO FOREIGN LANGUAGE STREAMS: DIPLOMA(Chuka University, 2023-08-28) Chuka University