Challenges of accessing library and information services for Persons with disabilities in university libraries in Meru county, Kenya

Abstract

Despite the availability of library and information services in University libraries, the services are not accessible and optimally utilized and benefited by persons with disabilities (PWDs). This is because the typical library favors the able-bodied patrons more. Therefore, this study sought to find out challenges that Persons with Disabilities in University libraries in Meru County faced in accessing library and information services and to present practical solutions that were appropriate to the situation. The researcher adopted descriptive survey design. The study targeted four (4) University Libraries in Meru County. The study population comprised of all professionally trained librarians from the selected universities and all library users with disabilities with biasness towards the visually impaired, the hearing impaired and the mobility impaired. A purposive sampling technique was employed and the sample size was fifty five (55) respondents composing of thirty one (31) librarians, six (6) visually impaired library users, sixteen (16) mobility impaired library users and two (2) hard hearing users. Data was collected using questionnaires and interview schedule. Data was analyzed quantitatively and qualitatively using descriptive statistics. The results were presented by use of percentages, frequency tables, bar graphs and pie-charts. The evidence emanating from the study strongly indicated that provision of library and information services in the four libraries to students with disabilities was largely characterized structural inadequacies, unskilled staff , and absence of internally formulated policy frameworks. In particular, the study revealed that the libraries had no sufficient facilities, resources and equipment such as the lifts, spacious ramps, Braille materials, hearing aids required by students with disabilities. Thus, the study concluded that the libraries do not have the needs of students with disabilities at heart. The study makes several recommendations for considerations to the research community, library decision makers, staff at the various library sections and to students with disabilities themselves.