Influence of Flexible work arrangement on organizational performance in the E Banking Industry In Kenya

Abstract

Customer satisfaction and customer service being the prime work in the banking sector has evoked changes which consequently have brought changes in work setups. For example, employees in the banking sector in Kenya are more involvedintheirjobs,workinglongerhoursmorethan48hours(ILO2020)hencemakingitdifficultforemployeesto keep a balance between job, family and other personal issues. This has resulted in work life conflicts which has been found to be associated with mental health issues like stress and depression. The study objective was to determine the influence of flexible work arrangement on organizational performance in the banking industry in Kenya. This study adoptedacrosssectionalsurvey.Thetargetpopulationcovered43banksfocusingonbranchesinNairobi.Primarydata was collected using questionnaires that had both structured and unstructured questions. On data analysis, multiple regression analysis was used to regress relationship between flexible work arrangements and organizational performance.Itwasfoundthatworkplaceflexibilityinitiativesareincreasinglyseenasacriticalcomponentofaresult- driven workplace.Moreand moreorganizationsarerecognizinghowflexible workarrangementscanbeused to meet their business objectives and facilitate employee effectiveness on and off the job. The study concluded that consideration of flexible work arrangement aspects that pertains to employees, can greatly influence organizational performance in banks in Kenya. Child care issues, dependent care and employees having more time with the family had a positive and significant linear relationship on organizational performance which were customer satisfaction, target standards, employee satisfaction. The study recommends that managers should provide flexible work arrangements considerationssuchasgivingemployeesflexibilityonwhentobeginandendworkaslongastheymeetthetargetsince this influences organizational performance