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Challenges in the Provision of Library Services for Distance Education: A Case Study of Selected Universities in Kenya
(2004-06-04)
With the increasing popularity of distance education, focus has turned to the role of libraries in the distance learning process. It is widely agreed that like their campus-based counterparts, distance education learners ...
Marketing of library services: A case study of selected university libraries in Kenya
(Emerald Group Publishing Limited, 2004)
Regardless of the type, libraries are under pressure to justify their existence and funding through provision of customer- or market-oriented services. This requires a shift from product or service orientation to customer ...